Story image
Scam Reported by Hamilton Utilities Customer
Recently, a Hamilton Utilities customer reported that they were approached at their residence by a person claiming to represent the City of Hamilton Utilities Department. Such attempts to impersonate a City of Hamilton employee to gain entry into a residence are a scam and unlawful. If you suspect that someone is attempting to scam you, please contact Police Dispatch at 513.785.1300.

HAMILTON, OHIO — Recently, a Hamilton Utilities customer reported that they were approached at their residence by a person claiming to represent the City of Hamilton Utilities Department. The person wanted entry into the customer’s home due to a natural gas leak and could not be easily identified as a City of Hamilton employee.


Such attempts to impersonate a City of Hamilton employee to gain entry into a residence are a scam and unlawful. Residents can identify City employees by their uniform and vehicle which will have the City of Hamilton or Hamilton Utilities logo. Furthermore, all City employees carry City issued identification cards that can be requested as proof of employment.


According to Business Manager Nathan Perry, “If a customer’s residence is approached by an unidentified person, do not open the door. If the person is unwilling to identify themselves, report the incident to the Hamilton Police Department immediately.”


Telephone scams in which callers attempt to unlawfully collect money and personal information have also been reported locally in recent years. Utilities Customer Service Administrator Marie Hibbard advises customers, “Hamilton Utilities does not randomly call customers to demand payment. The City does make courtesy calls to remind customers of potential service disconnection but only after providing prior notice through billing statements and door hangers. Customer Service Representatives do not request personal information during such courtesy calls.”


Hamilton Utilities encourages customers to contact its Customer Service Division at 513.785.7100 or to stop at its office on the 1st floor of the Hamilton Municipal Building, 345 High Street, with any questions regarding their accounts.


The Hamilton Police Department (HPD) Detective Bureau is investigating this scam. If you suspect that someone is attempting to scam you, please contact Police Dispatch at 513.785.1300.


The City of Hamilton owns and operates all four primary utilities, including electric, natural gas, water, and wastewater systems. The City is one of the lowest cost utility service providers in the region and state. For more information, contact Utility Business Manager Nathan Perry at (513) 785-7217.